COVID19 Update

Corona Virus Update

Cognition Cycles is still open during stage four restrictions, caring for your health and safety.

We’re with you during the COVID-19 pandemic. Your health, wellbeing and safety, and that of our people and partners is our highest priority. There will be no compromise.

We have increased the level of cleanliness in our store, including the workshop and are adhering to Government guidelines and recommendations

We are committed to all staff maintaining the highest levels of hygiene.  All bikes will be sanitised to a professional level before delivery to customers. All touch points will be sterilised with alcohol-based antibacterial wipes.

And of course, our staff will maintain the highest level of hygiene.

During the stage four restrictions, Cognition Cycles is offering all bike owners a pick-up and drop off service to your residential or business address for bike servicing.

Book your appointment via email or call us now at 03 9887 0073 to discuss how we can keep you and your bike safe. 

If you choose to drop your bike off or will be collecting it in person, we will be providing a safe zone to allow you to do so safely with social distancing measures in place.  You may also choose to call the store from the comfort of your car in our carpark and we can meet you outside the door.

In line with the new stage 4 social distancing measures we have introduced the following measures.

  • Contactless shopping options
    • Over the phone shopping and payments
    • Drive and drop-off
    • Drive and collect
    • Online Service Bookings
  • Coming soon
    • Online shopping
    • Click and Deliver
    • Online payments

All payments can be made over the phone or safely in the store. As we will only be taking contactless payments, we would appreciate you paying by card.  Please note we will disinfect the EFTPOS machine after every use.  As a suggestion you could use your smartphone or wearable fitness device for payments if you wish to avoid touching the eftpos machine.  For instructions on using Google Pay, Apple Pay, Samsung Pay or Garmin Pay, please contact your bank.